- review
- DE
Great support
Not much else to say, support is great if any problems might occur
Reply from Shapedpixel
Hello Richard,
Thank you for your feedback.
We will continue to work hard so that your opinion about our services doesn’t change.
In case of any questions or requests, please feel free to contact us.
Best,
Shapedpixel Team
- review
- DK
Support an produkt
Their produkt is great.
The customer support is very helpful when items arrived damaged, they responded very quickly.
Reply from Shapedpixel
Thank you for your kind review.
We are truly glad that we could be of help and that you are satisfied with our service and product!
We look forward to your future orders.
Best,
Shapedpixel Team
- review
- US
replacing damaged item
super helpful customer support when items arrived damaged
Reply from Shapedpixel
Thank you for your 5* review!
We are more than happy to read such kind words 🙂
In case of any further questions or requests, please feel free to contact us.
Best,
Shapedpixel Team
- review
- IE
Good Job Shapedpixel
Service 100%, communication on high level, wery quick answers by email, quality of the product 100%!
HIGHLY RECOMMENDED!
Lads keep it that way 😉
Reply from Shapedpixel
Hello Jacko,
Thank you for your kind review!
We are really glad to hear that you enjoy our service and our product.
And if you need any help or have any questions, please do not hesitate to contact us.
Have a lovely day!
Best,
Shapedpixel Team
- review
- US
Late, But Worth The Wait!
My order was a bit late, and I hadn’t received a ship notice. But when I contacted the shapedpixel, the issue was resolved very quickly. I received the package the next day. This art is beautiful. We have a LOT in our home! I’m sure we’ll buy more in the future.
Reply from Shapedpixel
Hello Gaia,
Thank you for your review.
We are very sorry about your order being slightly late. However, we are happy that we could be of some help and it’s great to hear such positive feedback from you.
We will continue to work hard so that your opinion about our services doesn’t change.
In case of any questions, you know how to reach us.
Best,
Shapedpixel Team
- review
- DE
Recommended!!
Shapedpixele is definitely a service that is like a drug. Once you get attached to the art it is hard to stop buying more and more. I would definitely recommend the membership, the free shipping is amazing. The support works like a clock with a lot of Charme and humor. An excellent company for fine art, which is fair to its artists. I love shapedpixel!
Reply from Shapedpixel
Hello Matze,
Thank you so much for sharing your Shapedpixel Experience with us!
We are glad that you have found our help so well and that you love your Shapedpixel art. We look forward to you expanding your collection 🙂
Best,
Shapedpixel Team
- review
- US
Great products and great staff…
Shapedpixel doesn’t just have great quality products but they also have a great quality staff that takes care of its customers. They responded quickly to an issue I had and were more than generous in resolving it.
Reply from Shapedpixel
Thank you for your feedback.
We are truly glad that we could be of help!
We look forward to your future orders.
Best,
Shapedpixel Team
- review
- NL
Amazing service
I received an item with a production error. This can happen anywhere so i can’t blame this company.
After sending a mail, i got a response the next morning. In the mail i provided pictures of the production error and was send a replacement.
The service is amazing, and i really like the product!
Reply from Shapedpixel
Hello Arjan,
Thank you very much for your review.
Please once again accept our apologies for the initial inconvenience. We are glad that we could be of help and that you have found our service and our product so well 🙂
Please do not hesitate to contact us if we could be of any further assistance.
Best,
Shapedpixel Team
- review
- US
I found Shapedpixel a few years ago and I…
I found Shapedpixel a few years ago and I was amazed at the quality of their images and how nice their frames are. Now I am club member and enjoy purchasing a few items a year as gifts, and some for my myself. I would 100% anyone who looking to use this website, give it a try, you will be delighted with the final product.
Reply from Shapedpixel
We truly appreciate that you took your time and posted your review.
We always try our best to make the highest quality products and we are thrilled to hear that you purchase Shapedpixel as gifts as well as for yourself 🙂
We look forward to you expanding your collection.
Best,
Shapedpixel Team
- review
- FR
Best customer support ever
Best customer support ever
Really
Super service client, rapide, efficace, commerçant
Reply from Shapedpixel
Thank you for your kind review.
We are truly glad that we could be of help!
Please do not hesitate to contact us in case you have any further questions.
Have a nice day!
Best,
Shapedpixel Team
- review
- GB
A Brilliantly Responsive Customer Service
A quick and painless experience with customer service; I ordered two similar looking designs and they inquired on their own to ensure I hadn’t placed the order in error.
Even with the service not currently allowing orders over £130 for uk residents, they’ve seemingly structured their pricing and shipping to allow for customers to still be able to get products of any size or style.
Reply from Shapedpixel
Hello Brett,
Thank you for taking the time to write your review.
We’re truly happy to hear such a wonderful opinion about our service.
In case of any questions or requests, please feel free to contact us anytime.
Have a nice day!
Best,
Shapedpixel Team
- review
- KR
Super friendly customer service!
Had a few questions and sent an email to their customer service for clarification, they got back to me very fast and were super friendly~~! Would recommend to anyone!^^
Reply from Shapedpixel
Hello,
Thank you for your kind review.
We are doing everything we can to provide the best service possible, thank you so much for noticing that 🙂
In case of any further questions or requests, please feel free to contact us as we are always happy to help.
Best,
Shapedpixel Team
- review
- PL
Great quality
Great quality, reasonable price, that’s what I like the most about shapedpixel.
Reply from Shapedpixel
Hello Paweł,
Thank you so much for sharing your kind review with us 🙂
We will continue to work hard so that your opinion about our services doesn’t change.
Have a lovely day!
Best,
Shapedpixel Team
- review
- US
Underwhelmed / Angry
Underwhelmed, then angry after a year!
Print arrived looking much more dull than what the website shows. Wasn’t a room centerpiece so we let it be.
After a year, the Large-Size print came crashing down and embedding the metal corner 1/2″ into the baseboard. The adhesive sticker stayed on the wall, it was the adhesive on the magnet that let go.
Angry — caused a decent amount of damage to the baseboard.
See image of the damage:
imgur.com /bJK2MQE.jpg
Reply from Shapedpixel
Hello Boris,
Thank you for your feedback.
We are sorry to learn that your Print fell off the wall and has caused some damage.
We would like to inform you that our mounting system has been thoroughly tested under various conditions and on different wall textures. We advise using it only on a clean, dry, and degreased surface that is not textured. Please note that a Shapedpixel is safe on the wall only after following the instruction attached to the artwork.
As for the dull colors you have mentioned, please be informed that the reason for such discrepancies in colors could be that a monitor always gives slightly different colors than print. Nevertheless, we will be happy to investigate this issue.
Unfortunately, we are not able to access the link to photos provided by you, therefore, could you please send us some photos in case your poster got damaged in the fall to support@renaultmuqiqi.com so that we can rectify this issue as soon as possible?
We look forward to hearing from you.
Best,
Shapedpixel Team
- review
- GB
Support Saved The Day
Firstly, the quality of the plates is outstanding, the prints are of superb quality and they look amazing on the wall. I went for the matte finish and am absolutely loving the style. My first order wasn’t all smooth sailing unfortunately, as my plates arrived damaged. I didn’t know what level of support to expect, but thankfully Artwork have a great support team that quickly got back to me and gave me a few options. I initially wanted a refund, but I liked the product enough to try again and thankfully my replacement plates arrived in perfect condition.
Reply from Shapedpixel
Hello,
Thank you for sharing your review.
We are once again terribly sorry about the damage to your order. However, we are glad that we could be of help and that you like your Artwork so much.
We look forward to your future orders 🙂
Best,
Shapedpixel Team
- review
- DE
Refund-experience
I sent back my order and thought it would be as annoying as with other big companies. BUT after sending the package back I received (a few weeks later) a MAN-WRITTEN email, writing that everything is fine and that I should receive my refund, in up to 2 weeks (I got it the same day). They also asked about the reasons for the return and after sending them the information, they replied with a very nice and thoughtful email.
This is just supposed to show, that the Shapedpixel-Team is one, caring for its customers.
And for that I’m very thankful.
Reply from Shapedpixel
Hello,
Thank you for taking the time to write your review.
We’re truly happy to hear that you have such an opinion about us, it means a lot for us as we’re truly doing everything we can to provide the best service possible.
Have a nice day!
Best,
Shapedpixel Team
- review
- BE
been a fan for year now
been a fan for year now, always great service, prompt delivery, and really cool posters! no complaints! and have had friend use it as well
Reply from Shapedpixel
Hello Vaz,
Thank you for your feedback 🙂
We are more than happy to learn about your positive experience and we look forward to you expanding your Artwork collection!
Have a lovely day!
Best,
Shapedpixel Team
- review
- BE
Replacement.
Shapedpixel was lost during shipping process. Contacted the support and immediately they sent me a new artwork which arrived 2 days later. Excellent!
Reply from Shapedpixel
Hello,
Thanks a lot for your feedback, it means a lot to us.
Please rest assured that your satisfaction is our top priority, therefore, we’re glad that we could help.
In case of any questions or requests, please feel free to contact us.
Best,
Shapedpixel Team
- review
- AU
Arrived bent but was replaced free of charge
My artwork arrived and had been bent in transit so I emailed them with pictures and they without hesitation sent a brand new one free of charge and thankfully it arrived perfect. Exactly what I wanted and quality finish would highly recommend, a great alternative to a poster.
Reply from Shapedpixel
Hello Caleb,
Thank you for sharing your review.
We are once again terribly sorry about the initial damage to your order. However, we are glad that we could be of help and that you are satisfied with our service.
In case of any questions or requests, please feel free to contact us.
Best,
Shapedpixel Team
- review
- FR
Glue not lasting
Nice boards, but after 6 months the glue was not enough anymore and my plate fell. I put it back with pressuring the magnet, two weeks after, the other plate fell.
I did the same, and today the first one fell again :/
It now has two collision marks on its bottom, and one (luckily almost invisible) stripe
Update : Shapedpixel has replied to me and will send me compensations ! It’s nice
Reply from Shapedpixel
Hello Maxime,
Thank you for your review.
We are sorry to learn that your Shapedpixel fell off the wall and one of them has been damaged.
We would like to inform you that our mounting system has been thoroughly tested under various conditions and on different wall textures. We advise using it only on a clean, dry and degreased surface that is not textured. Please note that a Shapedpixel is safe on the wall only after following the instruction attached to the artwork.
Could you please send us some photos of the damaged Shapedpixel to support@renaultmuqiqi.com so that we can rectify this issue as soon as possible? Also, we have just sent you a message via email so please kindly check your mailbox.
We would be grateful for your reply.
Have a nice day.
EDIT:
Please rest assured that your satisfaction is our top priority, therefore, we’re glad that we could help.
We hope you will soon receive your package with replacement and extra mounting kits.
Best,
Shapedpixel Team
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About ShapedPixel L.L.C.
Information provided by various external sources
Designed by talented artists, handcrafted in our manufacture, an authentic collector’s piece, magnet mounted in 20 seconds. Make your home awesome!
- support@flowisdom.org
- Carolina, USA
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